Most providers won't put a number on their website. We will, and we'll also show you how to compare quotes properly, because the cheapest monthly fee is often not the cheapest contract.
Search for managed IT services cost in Singapore and you'll find plenty of pages that say "contact us for a quote". There are two honest reasons and one less honest one.
The honest reasons: every business has a different mix of users, devices and systems, and a provider needs to see that mix before committing to a number. The less honest one: without a public price, it's harder for you to compare. Two quotes that look S$5 apart per user can be S$15 apart once you add what one of them left out.
We publish our packages because we think buyers should be able to sanity-check a quote before the first call. The rest of this guide explains how to read any quote, ours included.
| Model | How it works | Best for | Watch out for |
|---|---|---|---|
| Per user, per month | One fee for each staff member, covering their accounts and devices | Most SMEs with 5–200 staff | Whether licences and security tools are inside the fee or extra |
| Per device, per month | One fee for each laptop, server or network device | Shared workstations, shop floors, clinics | Costs climb quickly when staff carry a laptop and a phone |
| Flat infrastructure fee | One monthly fee to run a defined environment, such as an Azure tenant | Cloud servers, line-of-business apps | The resource allowance, and what happens when you exceed it |
| Block hours / ad-hoc | Prepaid hours, or billed by the hour when something breaks | Very small teams with simple needs | No incentive for the provider to prevent problems |
Per-user pricing has become the default in Singapore because it's predictable: when you hire, the cost goes up by a known amount, and when someone leaves, it goes down. For cloud infrastructure, a flat management fee is more common. Our Azure managed services packages, for example, start at US$1,100 per month for a defined number of resources, with Azure consumption billed separately.
Prices only mean something next to scope. Here is what a typical Singapore SME should expect at each level, using our own published packages as the reference point.
| Tier | Typical price per user / month | What's usually inside |
|---|---|---|
| Essentials | US$8.70 – US$10.50 | Microsoft 365 Business Basic, tenant administration, joiners and leavers handled, 8×5 remote helpdesk |
| Secure | US$28.50 – US$34.20 | Everything above plus advanced email security, Microsoft 365 cloud backup, Secure Score management and a monthly security report |
| Secure Plus | US$34.10 – US$41.00 | Business Standard (desktop Office apps), endpoint protection and anti-ransomware, 24×7 helpdesk with priority incident response |
| Complete | US$36.60 – US$44.00 | Business Premium, Intune device management, Entra ID P1, Defender for Business, advanced backup, security awareness training, quarterly vCIO reviews |
Cloudeli list prices, October 2026. Lower figure is the annual plan rate, higher figure is month-to-month. USD, excluding GST, minimum 5 users. See full package details.
The big jump is between "Essentials" and "Secure". That gap is the cost of email security and backup, the two things most SMEs we audit are missing. If a quote looks dramatically cheaper than the middle rows above, check whether those two items are in it.
The monthly fee is rarely the whole story. Ask every provider, in writing, about these:
Take a 20-person professional services firm that wants desktop Office apps, protection on every laptop, Microsoft 365 backup and round-the-clock support. On our Secure Plus package at the annual rate:
That figure includes the Microsoft 365 Business Standard licence itself, so it replaces what the firm already pays Microsoft or a reseller for licences. The true net increase is the difference between this and their current licence bill. GST is added on top.
Compare that with hiring: even a junior full-time IT executive in Singapore costs a multiple of this once salary, employer CPF and tools are included, and that person can't cover 24×7 alone. We break that comparison down in in-house IT vs outsourced managed IT.
Singapore SMEs have historically used the Productivity Solutions Grant (PSG) for pre-approved IT solutions. Enterprise Singapore has announced that PSG, EDG and MRA are being streamlined into a single EDGE grant. Grant rules are strict: support usually applies only to pre-approved solutions, and you must apply before paying anything, including a deposit. Check the official listing before you sign a contract, not after.
The fairest test is not "is this cheaper than what we pay now?" but "what does one bad week cost us?". A ransomware incident, a lost laptop with unencrypted client data, or three days without email will usually cost more than a year of a properly scoped managed service. If your current setup is cheap because nobody is watching backups, patching or sign-in alerts, you're not saving money, you're deferring the bill.
If you're not sure what you should be getting for your money, start with our plain-English breakdown of what managed IT services actually include.
Most Singapore SMEs pay a per-user monthly fee. Cloudeli's published packages range from US$8.70 to US$36.60 per user per month on an annual plan (excluding GST), with the Microsoft 365 licence, administration, helpdesk and, at higher tiers, email security, endpoint protection and backup included. Other providers' prices vary widely depending on what is bundled, so compare the scope line by line rather than the headline figure.
For most businesses under roughly 50 staff, yes. A full-time hire costs salary plus employer CPF, leave cover, training and tools, and still leaves gaps when that person is sick or resigns. A managed service spreads the cost of a whole team and its tooling across many clients. Above around 100 staff, a hybrid of one internal IT lead plus a managed provider is often the best value.
It depends on the provider. Some quote the support fee only and bill licences separately; others, including Cloudeli, bundle the Microsoft 365 licence into one per-user price. Always ask whether a quote includes licences, security tools and backup storage, or only labour.
Commonly excluded items are hardware, on-site visits beyond an allowance, large one-off projects such as an office move or a server migration, third-party software licences and after-hours work on lower tiers. A good contract lists these exclusions in writing.
Singapore's Productivity Solutions Grant historically supported only pre-approved solution packages from pre-approved vendors, and Enterprise Singapore has announced that PSG, EDG and MRA are being streamlined into a single EDGE grant. Check the current Enterprise Singapore and GoBusiness listings before signing anything, because applications must be submitted before any payment is made.
Tell us your headcount and current setup. We'll map it to a package, show the line items, and hold the rate for 48 hours while you decide.
